4.2.1.7 Apply Miscellaneous Charges : Apply Miscellaneous Charges Detailed Process Model Description : 1.1 Search for Billable Charge Service Agreement for Customer's Account

1.1 Search for Billable Charge Service Agreement for Customer's Account
Reference: Apply Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: There are few business events that can cause this task to perform. One of them is described in 1.0 Report Service Order Details.
The most typical are:
When CSR decides to apply Billable Charges to Customer's Service Agreement after analyzing nature of services, CSR or Authorized User attempts to find available Customer's Billable Charge SA.

© 2011 Oracle and/or its affiliates. All Rights Reserved