Reference: Apply Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.Actor/Role: CSRDescription: If the customer doesn't have Billable Charge Service Agreement, CSR creates it. Refer to 3.3.2.2 Start Non-Premise Based Service.Note: Some Companies prefer to create Billable Charge automatically when Billable Charge Service Agreement is activated (e.g. One off charges) IT could be done by configuring appropriate SA Type Start Option and providing Billable Charge Template.
•
© 2011 Oracle and/or its affiliates. All Rights Reserved |