4.2.1.7 Apply Miscellaneous Charges : Brief Description : Actors/Roles

Actors/Roles
The Apply Miscellaneous Charges business process involves the following actors and roles:
CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
Field Operations: Company or department that provides operational support, coordinates and performs field work (installation, repair, maintenance, investigations etc. that allows Utilities to provide services to customers).
CSR: CSR or Authorized User of the Customer Care and Billing application.

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